J.G.
I'm required to carry my handgun concealed 7 days a week, and I don't leave home without it. I purchased the original Sidecar Holster (43X) in 2020 after using other brands' IWB holsters. I realized immediately that the Sidecar was a superior product. It's completely invisible, and I LOVE it. 6 years later, while removing the holster, I noticed that it was cracked almost all the way through the section where my trigger guard slides into the holster. There was little to no retention left. I took pictures of it and contacted T.Rex. In the meantime, I Gorilla-taped the cracked section to maintain some retention. I knew that this fix wouldn't last long. Luckily, I was going on vacation the next day, and I took my other T.Rex sidecar (Glock 17) with me. T.Rex responded almost immediately through email. They said they would replace my Sidecar with their newer model. I was a bit hesitant, but how can I turn down a free replacement? When I know a product works well, I hate to change it up. I received the new Sidecar 5 days later. It was in my mailbox before I got home from vacation. Yes, the new one is better. It's more comfortable with the flexible spine system and adjustable claw. I couldn't be happier with it. T.Rex has exceptional customer service. I'm very impressed.